Privacy Policy
Helgi Limited
Pluto House, 6 Vale Avenue
Royal Tunbridge Wells
TN1 1DJ
United Kingdom
Email: hello@wearehelgi.com
Last updated: March 2026
Helgi understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.wearehelgi.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14 below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
Information About Us
Our Site is owned and operated by Helgi Limited, a company registered in England under company number 13319394.
Registered address: 3rd Floor The Coade, 98 Vauxhall Walk, London, United Kingdom, SE11 5EL
Data Protection Officer: Matthew Bates
Email address: hello@wearehelgi.com
Telephone number: +44 (0)204 524 5959
We are a member of ICO, Property Ombudsman, Tenancy Deposit Service.
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What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. -
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 as any information relating to an identifiable person who can be directly or indirectly identified.
Personal data includes information such as your name and contact details, as well as identification numbers, electronic location data, and other online identifiers. -
What Are My Rights?
Under the Data Protection Legislation, you have the following rights: -
The right to be informed about our collection and use of your personal data.
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The right to access the personal data we hold about you.
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The right to have your personal data rectified if it is inaccurate or incomplete.
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The right to be forgotten, meaning you can request deletion of your personal data.
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The right to restrict processing of your personal data.
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The right to object to us using your personal data for specific purposes.
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The right to withdraw consent at any time.
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The right to data portability.
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Rights relating to automated decision-making and profiling, which we do not use.
For more information or to exercise your rights, contact us using the details provided below.
It is important that your personal data is accurate and up to date. Please inform us of any changes.
You have the right to lodge a complaint with the Information Commissioner’s Office, although we encourage you to contact us first.
What Data Do You Collect and How?
We may collect the following data:
Identity information including name and date of birth via forms
Contact information including address, email address, and phone number via forms
Payment information including card details and bank account details via forms
How Do You Use My Personal Data?
We use personal data with a lawful basis as required by law.
Registering you on Our Site: name, email address, address for security purposes
Providing and managing your account: name, email address, address, phone number for communication
Providing access to Our Site: name, email address, phone number for communication and security
Managing payments: name, email address, address, payment details for processing payments (we do not store card details)
Communicating with you: name, email, phone, address
Sending marketing (if opted in): name, email, phone, address
We may also contact you with marketing information where permitted by law. You can opt out at any time by emailing hello@wearehelgi.com.
We will only use your data for the purposes it was collected unless a compatible purpose applies. If required by law, we may process your data without your knowledge or consent.
How Long Will You Keep My Personal Data?
We retain personal data for up to ten years from the last communication.
This applies to identity, contact, business, payment, and profile information.
How and Where Do You Store or Transfer My Personal Data?
We only store or transfer personal data to countries that provide an adequate level of protection.
Do You Share My Personal Data?
We may share your data with companies in our group and third parties involved in managing your property or services, including maintenance, finance, surveying, insurance, utilities, and local authorities, all based in the UK.
We ensure all third parties handle your data securely and lawfully.
If our business is sold or transferred, your data may be included in that transfer.
We may also share data if required by law or legal proceedings.
How Can I Control My Personal Data?
You can restrict how your data is used, particularly for marketing. You can unsubscribe via email links or your account settings.
You may also register with UK preference services such as TPS, CTPS, and MPS to limit unsolicited marketing.
Can I Withhold Information?
You can access some parts of our site without providing personal data, but full functionality may require it.
You can also restrict cookie usage.
How Can I Access My Personal Data?
You can request access to your personal data by making a subject access request in writing.
There is usually no charge unless requests are excessive.
We will respond within one month, or up to three months for complex requests.
How Do You Use Cookies?
We use cookies to improve your experience and services.
You will be asked for consent before cookies are placed. You can refuse cookies, but some features may not function properly.
You can manage cookies through your browser settings and delete them at any time.
How Do I Contact You?
Email: hello@wearehelgi.com
Telephone: +44 (0)204 524 5959
Postal address: Helgi Limited, Pluto House, 6 Vale Avenue, Royal Tunbridge Wells, TN1 1DJ
Changes to this Privacy Policy
We may update this policy from time to time. Changes will be posted on our website, and continued use of the site implies acceptance of those changes.